Acquire valuable skills such as active listening, communication, problem-solving, and conflict resolution through personalized interactions to provide exceptional service.
By the end of this training course, the participants will be able to:
- State what customer service means
- Recognise how attitude affects customer service
- Identify customers’ needs
- Use outstanding customer service to generate return business
- Deal appropriately with difficult customers
- Build goodwill through face-to-face customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
