This training provides the necessary knowledge and skills to communicate effectively with customers, understand their needs, and sell products or services that exceed expectations—incorporating up-to-date industry developments to equip sales representatives with the tools they need to overcome challenges and close sales.
By the end of this training course, the participants will be able to:
- Define and know their customer
- Opening up a conversation with a customer
- Identifying a customer’s personal needs by asking open-ended questions
- Matching and educating customers on your products and services
- Demonstrating your products
- How to sell the features and benefits of your products and services
- Cross-selling or upselling other products and services
- How to overcome objections
- How to trial close the customer through soft, hard and alternative closing techniques
- Asking for the order and close the sale
